For med-spas
Video testimonials for med-spas
Trust is the whole decision for a med-spa client. ReelPerk helps you earn it with real client voices: a QR code at checkout, a 15-second video about their experience, explicit consent captured before recording, and nothing shared until you approve it.
14 days free · No credit card · Plans from $29/month
Why it works
Why customer video works for med-spas
Prospective clients research aesthetic treatments for weeks and are skeptical of polished marketing. Hearing an actual client describe how they were treated — the consultation, the comfort, the staff — lowers the barrier to booking a first appointment more than any before-and-after photo.
Because every submission waits for your review, you stay in control of what's published. That matters in a field where you need to be careful about what's claimed in your marketing.
How it works
How ReelPerk works in three steps
Customer scans your QR code
It opens a page with your business name, logo and colors in their phone's browser. No app, no account.
They record a 15-second video
They tick a consent box, record, check the preview and enter their mobile number.
You approve, they get the perk
The clip lands in your dashboard. Approve it and the perk is texted to them automatically. You download the video with a ready-to-post caption.
Perk ideas
Perks that work for med-spas
- $25 toward the next treatment. Encourages rebooking a series.
- Free add-on (e.g. LED or a mask) with the next facial. Introduces a service they haven't tried.
- Complimentary skincare sample kit. Seeds your retail line.
- Priority booking for new treatment launches. A no-cost perk that feels exclusive.
Placement
Where to put the QR code
- At the checkout desk. After the appointment, when the client has had the full experience.
- In the post-treatment lounge. A quiet moment while they rest or wait.
- On the aftercare card. So clients can record at home once they've seen their results.
What to ask
What to ask customers to say
One open question is enough — scripts make testimonials sound fake. Put one of these on the sign next to your QR code:
- “How was your experience with our team today?”
- “What would you tell someone who's nervous about their first visit?”
- “What made you choose us?”
Questions
Questions from med-spas
- How is client consent handled?
- Before the camera turns on, the client must tick a consent box agreeing that their video may be used publicly by your business in marketing, advertising and social media, and confirming they're 18 or have a guardian's permission. The consent text and version are stored with the submission. If your practice is subject to patient-privacy rules such as HIPAA, check with your compliance advisor about whether you need an additional authorization form.
- Can I stop clients making medical claims in their videos?
- You can't script what they say, but nothing is posted without your approval. Review each clip and only publish testimonials about the experience that fit your advertising guidelines.
- Is the client's phone number secure?
- Phone numbers are encrypted at rest and only the last four digits are ever shown in the dashboard. Clients can reply STOP to opt out of texts, and opt-outs are honored automatically.
Keep reading
Guides
Start collecting video testimonials this week.
Set up your business, print a QR code and collect real submissions. 14 days free, no credit card. Plans from $29 a month after that.